Find quick answers to your questions below...
Most Popular Questions

Can I send you a hair sample?

Has my order shipped?

How do I get a free wig? How do I donate a wig?

How do I know what the color #s mean?

How long does a refund take to post on my out of stock item?

I know the item and color I want- is this item in stock?

What size is my head, and where do I pick the wig size?

How do I buy/redeem a gift certificate?

How do I find my product?

How do I use a coupon? Or Store Credit?

How many coupons or promos are applicable to an order?

Order Status

When will I get my order?

Has my order shipped?

I placed my order a couple days ago. But it has yet to ship!

How do I track my order?

How do I change quantities or cancel an item in my order?

My order never arrived.

An item is missing from my shipment.

My Account

How do I create an account?

How do I edit my account information?

How much is shipping?

I forgot my password.

How do I return my product?

I received the wrong product.

What is your return policy?

When will my order ship?

Shipping Info

Shipping Information

International Shipping

Do you ship to my country?

What are my payment choices?

When will my order ship and what are my shipping charges?

What is the return policy?

Pricing and Billing

Do I have to pay sales tax?

I have a question on my charges.

I need a copy of my receipt/invoice.

When will my credit appear on my account?

When will my credit card be charged?

Additional Support

How do I contact you?